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Victim Services Mission
We provide confidential resources and referrals to empower crime victims to regain control, navigate their options, and determine their next steps. The DC Victim Hotline serves all individuals who reach out for assistance regardless of race, ethnicity, national origin, immigration status, religion, age, disability, sex, gender identity, gender expression, or sexual orientation.
Victim Services Values
We hold ourselves accountable to both our colleagues and those we serve by providing reliable information and modeling professionalism at all times. We lead by example and work together openly and honestly. We do this by communicating any changes in schedule to the supervisor on call, keeping our calendars up to date, and being respectful of the group environment.
Support Personal Resiliency
We promote victim and staff wellness through recognizing the importance of self-determination, balance, and commitment to self-care. We do this by checking in with ourselves, recognizing our triggers, and maintaining a healthy work-life balance.
Engage in Continuous Learning
We encourage curiosity and continual learning in order to expand our knowledge of the victim services field. We strive to improve the quality of service we provide through evaluating gaps, recognizing trends and incorporating best practices in our work. We believe that critical reflection allows us to provide compassionate and trauma-informed services.
Advocate Passionately and Intentionally
We believe in creating positive and lasting impact. We support fairness and respect for all people and are committed to empowering others by expanding access to services in underserved communities. We do this by participating in active listening during all interactions and making sure each conversation is visitor guided.
Build a Collaborative Environment
We value the unique strengths and experiences of each other and foster communication and partnership. We recognize that cooperation and participation leads to innovation. We do this by acknowledging our colleagues’ expertise, recognizing each individual’s history, and explaining our own thought processes behind decisions.