When you call, chat, or text our helpline, you will be greeted by a victim assistance specialist. We will ask, “Are you in a safe space to make this call/chat/text?” and provide an explanation of our confidentiality and privacy policy (see below for why we do this). From there, we will listen to your needs then do our best to connect you to resources and services.
We Care About Your Safety
It is important to us that you are safe while using our services. Asking if you are safe also helps us understand if you are in danger or in need of emergency services. If you are not safe, we will talk with you about how to get to a safe space or assist you with calling 911.
If at any time, it is no longer safe for you to continue with the call, chat or text, it is okay to disconnect. We will not contact you, and you can return to our helpline when it is safe again.
Help Us Protect Your Privacy
We want you to know that you do not have to share any personal details with us unless you want to. We do not track or store any identifying information in our records, like names or phone numbers. Anything you share will remain confidential, unless you disclose abuse or neglect of a child, elder or vulnerable adult, or the intent to harm yourself or others.
We may ask you for more information about your age or location to help us find services that will best address your needs. You can always choose not to answer these questions.
We May Ask You For Feedback
If you are willing, we may ask you to complete a short five question survey at the end of the call, chat, or text to help us improve our services. We are a new program and would appreciate your input.
We Can:
- listen to you and your needs — you know yourself and how we can help you best
- provide support — you are not alone
- connect you with resources — you can get the help that you need
We Cannot:
- make decisions for you
- file reports or conduct investigations of any kind on your behalf
- provide therapy or legal advice
